My Anti Spyware

by **Kilrain** » Mon May 04, 2009 4:08 am

Hi there. I have a DNS virus and I'm following the instructions you posted. Hopefully, you can help.

EDIT* - I am getting redirected constantly and all of my virus/malware program updates are being blocked as well as any microsoft/windows updates and security downloads. My ISP has emailed me and pretty much told me I must get this fixed asap or their going to cut my service. They directed me to you. Please help.

Following is the result of the hijackthis system scan:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:05:15 AM, on 04/05/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\ARPWRMSG.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe
C:\Program Files\GameSpy\Comrade\Comrade.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\iPod\bin\iPodService.exe
c:\windows\system\hpsysdrv.exe
C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.680news.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: HpWebHelper - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\webhelper.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoTray] "C:\Program Files\Logitech\Video\LogiTray.exe"
O4 - HKLM\..\Run: [LogitechVideoRepair] "C:\Program Files\Logitech\Video\ISStart.exe"
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [HPHUPD08] "c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe"
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPwuSchd2.exe"
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [DMAScheduler] "c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe"
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [mmtask] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe"
O4 - HKLM\..\Run: [DISCover] "C:\Program Files\DISC\DISCover.exe" nogui
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_5
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [LDM] "C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe"
O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Updates From HP.lnk = C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: PokerStars.net - {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.trymedia.com (HKLM)
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/Fac ... oader5.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/Fac ... oader3.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microso ... 0686212432
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {F137B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://www.walmartphotocentre.ca/upload ... 0.0.11.cab?
O17 - HKLM\System\CCS\Services\Tcpip\..\{0554C65E-B18A-4BF1-846F-1A2F503DAE84}: NameServer = 85.255.114.39,85.255.112.99
O17 - HKLM\System\CCS\Services\Tcpip\..\{324F85A4-F5A1-47B5-9ACF-AAC4CE971C59}: NameServer = 85.255.114.39,85.255.112.99
O17 - HKLM\System\CCS\Services\Tcpip\..\{892900FC-9814-4488-99C0-81491C1EE93D}: NameServer = 85.255.114.39,85.255.112.99
O17 - HKLM\System\CCS\Services\Tcpip\..\{A89436B0-3109-4D41-A491-0DCF67E61A78}: NameServer = 85.255.114.39,85.255.112.99
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.39 85.255.112.99
O17 - HKLM\System\CS1\Services\Tcpip\..\{0554C65E-B18A-4BF1-846F-1A2F503DAE84}: NameServer = 85.255.114.39,85.255.112.99
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.39 85.255.112.99
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 17781 bytes

Any advice would be most appreciated.

Thank you.

by **patrik** » Mon May 04, 2009 3:57 pm

Hello Kilrain, welcome to the Myantispyware forum.

Download Avenger from here and unzip to your desktop.
Run Avenger, make sure that the box next to "Scan for rootkits" has a tick in it and that the box next to "Automatically disable any rootkits found" does not have a tick in it, then click on ‘Execute’.
Afterwards, Windows restarts, and opens the log generated by The Avenger so you can see the results. If it does not automatically open, then the log can be found at %systemdrive%\avenger.txt (typically C:\avenger.txt).

Post back with Avenger log.

by **Kilrain** » Mon May 04, 2009 11:37 pm

Thanks for the reply, Patrik. Here's the log:

Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

Completed script processing.

*******************

Finished! Terminate.

by **Kilrain** » Mon May 04, 2009 11:39 pm

Oh, and thanks for the welcome!

by **patrik** » Wed May 06, 2009 1:56 pm

Run HijackThis. Click "Do a system scan only" button.
Now select the following entries by placing a tick in the left hand check box, if still present:

Code: Select all: O17 - HKLM\System\CCS\Services\Tcpip\..\{0554C65E-B18A-4BF1-846F-1A2F503DAE84}: NameServer = 85.255.114.39,85.255.112.99 O17 - HKLM\System\CCS\Services\Tcpip\..\{324F85A4-F5A1-47B5-9ACF-AAC4CE971C59}: NameServer = 85.255.114.39,85.255.112.99 O17 - HKLM\System\CCS\Services\Tcpip\..\{892900FC-9814-4488-99C0-81491C1EE93D}: NameServer = 85.255.114.39,85.255.112.99 O17 - HKLM\System\CCS\Services\Tcpip\..\{A89436B0-3109-4D41-A491-0DCF67E61A78}: NameServer = 85.255.114.39,85.255.112.99 O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.114.39 85.255.112.99 O17 - HKLM\System\CS1\Services\Tcpip\..\{0554C65E-B18A-4BF1-846F-1A2F503DAE84}: NameServer = 85.255.114.39,85.255.112.99 O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.114.39 85.255.112.99

Once you have selected all entries, close all running programs then click once on the "fix checked" button.
Reboot your computer.

If you have previously downloaded ComboFix, please delete that version now.
Download Combofix from here. Close any open browsers. Double click on combofix.exe and follow the prompts.

Post back with combofix log.

by **Kilrain** » Sun May 10, 2009 2:06 pm

Combofix log:

ComboFix 09-05-08.03 - HP_Administrator 10/05/2009 9:42.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2046.1379 [GMT -4:00]
Running from: c:\documents and settings\HP_Administrator\Desktop\ComboFix.exe
AV: Norton Internet Security 2006 *On-access scanning enabled* (Updated)
FW: Norton Internet Security 2006 *disabled*
FW: Norton Internet Worm Protection *disabled*
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\docume~1\HP_ADM~1\LOCALS~1\Temp\IadHide5.dll
c:\documents and settings\HP_Administrator\Local Settings\Temp\IadHide5.dll
D:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2009-04-10 to 2009-05-10 )))))))))))))))))))))))))))))))
.

2009-05-04 04:05 . 2009-05-04 04:05 -------- d-----w c:\program files\Trend Micro
2009-04-16 19:18 . 2009-04-16 19:18 -------- d-----w c:\program files\easypix Photo Viewer

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-05-10 13:49 . 2006-05-31 15:02 -------- d-----w c:\program files\Common Files\Symantec Shared
2009-04-23 14:17 . 2006-05-31 15:02 -------- d-----w c:\program files\Symantec
2009-04-23 14:17 . 2006-11-29 23:15 10635 ----a-w c:\windows\system32\drivers\SYMEVENT.CAT
2009-04-23 14:17 . 2006-11-29 23:15 806 ----a-w c:\windows\system32\drivers\SYMEVENT.INF
2009-04-23 14:17 . 2006-05-31 15:03 60808 ----a-w c:\windows\system32\S32EVNT1.DLL
2009-04-23 14:17 . 2006-05-31 15:03 124464 ----a-w c:\windows\system32\drivers\SYMEVENT.SYS
2009-03-31 13:09 . 2006-05-31 15:03 -------- d-----w c:\program files\Norton Internet Security
2006-09-15 15:09 . 2006-11-01 12:41 32 --sha-w c:\windows\SMINST\HPCD.SYS
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2004-08-10 15360]
"LogitechSoftwareUpdate"="c:\program files\Logitech\Video\ManifestEngine.exe" [2005-06-08 196608]
"LDM"="c:\program files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe" [2007-03-14 67128]
"OM2_Monitor"="c:\program files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" [2007-09-11 95536]
"Google Update"="c:\documents and settings\HP_Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" [2009-05-04 133104]
"msnmsgr"="c:\program files\Windows Live\Messenger\msnmsgr.exe" [2007-10-18 5724184]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-04-19 7700480]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2006-05-31 180269]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2005-07-23 237568]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2007-04-19 86016]
"LVCOMSX"="c:\windows\system32\LVCOMSX.EXE" [2005-07-19 221184]
"LogitechVideoTray"="c:\program files\Logitech\Video\LogiTray.exe" [2005-06-08 217088]
"LogitechVideoRepair"="c:\program files\Logitech\Video\ISStart.exe" [2005-06-08 458752]
"KBD"="c:\hp\KBD\KBD.EXE" [2005-02-02 61440]
"HPHUPD08"="c:\program files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe" [2005-06-02 49152]
"HPBootOp"="c:\program files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" [2006-02-16 249856]
"HP Software Update"="c:\program files\HP\HP Software Update\HPwuSchd2.exe" [2005-12-16 49152]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-30 67584]
"DMAScheduler"="c:\program files\HP DigitalMedia Archive\DMAScheduler.exe" [2006-03-20 90112]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2008-02-11 53096]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2007-04-27 282624]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2007-06-28 270648]
"MMTray"="c:\program files\Musicmatch\Musicmatch Jukebox\mm_tray.exe" [2005-07-19 135168]
"mmtask"="c:\program files\Musicmatch\Musicmatch Jukebox\mmtask.exe" [2005-07-19 53248]
"DISCover"="c:\program files\DISC\DISCover.exe" [2007-10-31 1095256]
"RoxWatchTray"="c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" [2007-08-16 236016]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2008-11-10 136600]
"Symantec PIF AlertEng"="c:\program files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" [2008-01-29 583048]
"SpySweeper"="c:\program files\Webroot\Spy Sweeper\SpySweeperUI.exe" [2007-03-01 4865600]
"RTHDCPL"="RTHDCPL.EXE" - c:\windows\RTHDCPL.EXE [2006-03-08 16010240]
"nwiz"="nwiz.exe" - c:\windows\system32\nwiz.exe [2007-04-19 1626112]
"AlwaysReady Power Message APP"="ARPWRMSG.EXE" - c:\windows\arpwrmsg.exe [2005-08-03 77312]
"Logitech Hardware Abstraction Layer"="KHALMNPR.EXE" - c:\windows\KHALMNPR.Exe [2005-07-23 28160]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2007-03-22 39264]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2005-12-15 282624]
Kodak EasyShare software.lnk - c:\program files\Kodak\Kodak EasyShare software\bin\EasyShare.exe [2007-2-20 282624]
Logitech Desktop Messenger.lnk - c:\program files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe [2007-3-13 67128]
Logitech SetPoint.lnk - c:\program files\Logitech\SetPoint\SetPoint.exe [2007-9-22 528384]
Updates From HP.lnk - c:\program files\Updates from HP\9972322\Program\Updates from HP.exe [2006-5-31 36903]

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe"=
"c:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe"=
"c:\\Program Files\\Firaxis Games\\Sid Meier's Civilization 4\\Civilization4.exe"=
"c:\\Program Files\\Firaxis Games\\Sid Meier's Civilization 4\\Warlords\\Civ4Warlords.exe"=
"c:\\Program Files\\Firaxis Games\\Sid Meier's Civilization 4\\Warlords\\Civ4Warlords_PitBoss.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\LogitechDesktopMessenger.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\DISC\\DISCover.exe"=
"c:\\Program Files\\DISC\\DiscStreamHub.exe"=
"c:\\Program Files\\Kodak\\Kodak EasyShare software\\bin\\EasyShare.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\livecall.exe"=
"c:\\Program Files\\Stardock Games\\Sins of a Solar Empire\\Sins of a Solar Empire.exe"=
"c:\\Program Files\\Firaxis Games\\Sid Meier's Civilization 4\\Beyond the Sword\\Civ4BeyondSword.exe"=
"c:\\Program Files\\Firaxis Games\\Sid Meier's Civilization 4\\Beyond the Sword\\Civ4BeyondSword_PitBoss.exe"=
"c:\\Program Files\\Webroot\\Spy Sweeper\\SpySweeperUI.exe"=
"c:\\Program Files\\Updates from HP\\9972322\\Program\\HPOOVClient.exe"=
"c:\\Documents and Settings\\HP_Administrator\\Local Settings\\Application Data\\Google\\Chrome\\Application\\chrome.exe"=
"c:\\WINDOWS\\CREATOR\\CD Creator.exe"=
"c:\\WINDOWS\\SMINST\\INSTALL_APP.EXE"=
"c:\\hp\\support\\HPSysInfo.exe"=
"c:\\Program Files\\HP\\HP Software Update\\HPWUCli.exe"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"c:\\Program Files\\Online Services\\MSN90\\LaunchMsn.exe"=
"c:\\Program Files\\Xfire\\Xfire.exe"=

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [15/03/2009 3:12 PM 101936]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - COMHOST
.
Contents of the 'Scheduled Tasks' folder

2009-05-09 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2007-06-03 17:42]

2009-05-10 c:\windows\Tasks\Check Updates for Windows Live Toolbar.job
- c:\program files\Windows Live Toolbar\MSNTBUP.EXE [2007-10-19 16:20]

2009-05-10 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1492227419-1803901026-3937325273-1008.job
- c:\documents and settings\HP_Administrator\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2009-05-04 00:36]

2008-09-12 c:\windows\Tasks\HubTask 0 {0E7C166E-2D2F-4269-9034-DE1898BF2B1A} 0~0.job
- c:\program files\Common Files\Sonic Shared\Sonic Central\Main\Mediahub.exe [2005-12-19 16:06]

2008-09-12 c:\windows\Tasks\HubTask 1 {0E7C166E-2D2F-4269-9034-DE1898BF2B1A} 0~0.job
- c:\program files\Common Files\Sonic Shared\Sonic Central\Main\Mediahub.exe [2005-12-19 16:06]

2009-05-09 c:\windows\Tasks\Norton AntiVirus - Run Full System Scan - HP_Administrator.job
- c:\progra~1\NORTON~1\NORTON~1\Navw32.exe [2005-12-31 16:13]

2009-05-06 c:\windows\Tasks\wrSpySweeper_L006FEFD21FBE49D4822709BEFF5DBF3F.job
- c:\program files\Webroot\Spy Sweeper\SpySweeperUI.exe [2006-11-01 23:55]

2009-05-06 c:\windows\Tasks\wrSpySweeper_L006FEFD21FBE49D4822709BEFF5DBF3F.job
- c:\program files\Webroot\Spy Sweeper\SpySweeperUI.exe [2006-11-01 23:55]
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-updateMgr - c:\program files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe
HKCU-Run-swg - c:\program files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
HKLM-Run-PCDrProfiler - (no file)

.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.680news.com/
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
uInternet Settings,ProxyOverride = localhost
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
IE: &Windows Live Search - c:\program files\Windows Live Toolbar\msntb.dll/search.htm
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
IE: {{FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - c:\program files\PokerStars.NET\PokerStarsUpdate.exe
Trusted Zone: trymedia.com
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
FF - ProfilePath - c:\documents and settings\HP_Administrator\Application Data\Mozilla\Firefox\Profiles\wm4qtsa7.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.ca
FF - plugin: c:\documents and settings\HP_Administrator\Local Settings\Application Data\Google\Update\1.2.145.5\npGoogleOneClick8.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npitunes.dll
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-05-10 09:49
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(772)
c:\windows\system32\WRLogonNTF.dll

- - - - - - - > 'explorer.exe'(3792)
c:\program files\Logitech\SetPoint\GameHook.dll
c:\program files\Logitech\SetPoint\lgscroll.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Common Files\Symantec Shared\CCSETMGR.EXE
c:\program files\Common Files\Symantec Shared\CCEVTMGR.EXE
c:\program files\Common Files\Symantec Shared\CCPROXY.EXE
c:\program files\Common Files\Symantec Shared\SNDSrvc.exe
c:\program files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\program files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\windows\arservice.exe
c:\program files\Symantec\LiveUpdate\AluSchedulerSvc.exe
c:\windows\ehome\ehrecvr.exe
c:\windows\ehome\ehSched.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Common Files\LightScribe\LSSrvc.exe
c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\windows\system32\nvsvc32.exe
c:\windows\system32\rundll32.exe
c:\program files\Webroot\Spy Sweeper\SpySweeper.exe
c:\windows\ehome\mcrdsvc.exe
c:\windows\system32\dllhost.exe
c:\program files\Logitech\Video\FxSvr2.exe
c:\windows\ehome\ehmsas.exe
c:\program files\Common Files\Logitech\KHAL\KHALMNPR.EXE
c:\program files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
c:\program files\Norton Internet Security\Norton AntiVirus\NAVAPSVC.EXE
c:\program files\DISC\DiscStreamHub.exe
c:\program files\Webroot\Spy Sweeper\ssu.exe
c:\program files\Messenger\msmsgs.exe
.
**************************************************************************
.
Completion time: 2009-05-10 10:00 - machine was rebooted
ComboFix-quarantined-files.txt 2009-05-10 13:58

Pre-Run: 10,089,316,352 bytes free
Post-Run: 14,325,907,456 bytes free

231 --- E O F --- 2008-10-25 14:55

by **patrik** » Mon May 11, 2009 1:51 pm

Looks ok. How is your computer working now ?

by **Kilrain** » Tue May 12, 2009 12:33 am

It's working well. Thanks a ton! I was able to download updates again... so I did... windows/norton/webroot etc. And that helped a lot. I also bought the RegCure package that you have linked on this site, and ran all of those. That also worked well.

However, now I'm running into a small but irritating problem:

When I have more than one window open, the unselected windows along the base of the screen turn orange, and it is a major pain to bounce from one window to another. My start-up is also running very, very slowly.

Any suggestions?

Much appreciated!

By the way, should I keep Avenger and Combofix? And if not, what's the best way to delete them?

Thanks again!

by **patrik** » Tue May 12, 2009 1:13 pm

You can remove Avenger.

Please post here a fresh HijackThis log + fresh Combofix log.

My Anti Spyware

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