What is microsoft.com-9214.info
Are you seeing microsoft.com-9214.info pop-ups within Google Chrome, Mozilla Firefox, Internet Explorer or Edge? You need to know, it is a misleading advertising. These ads are created to scare you into thinking that your computer have a lot of heavy problems with security, drivers, malware, Internet connection, etc and thus force you to call one of the following numbers (remote tech support service): 888-910-9497, 305-902-4549, 855-328-6700, 844-427-4187, 855-603-5588, 888-910-9497, 866-507-9461, 855-398-2138, 888-855-1573, 855-444-2788.
fake MS support page
The text of the microsoft.com-9214.info alert is:
Activation Key Damaged. Your System Has Been Compromised. Call Windows Support Immediately: 888-910-9497 (TOLL-FREE)
In reality, you have no problems with any drivers, Windows registry or a malware error. So call to Windows Service Center unnecessary anyway. The telephone (888-910-9497, 305-902-4549, 855-328-6700, 844-427-4187, 855-603-5588, 888-910-9497, 866-507-9461, 855-398-2138, 888-855-1573, 855-444-2788), which is given in the message is a fake Windows tech support service. By calling it, you just lose your money and your time!
How does your computer get infected with microsoft.com-9214.info pop-up ads
All of these misleading ads from microsoft.com-9214.info are caused by an adware or potentually unwanted program (PUP) that usually infects system through the use a free programs such as free pdf creator, free video player, free youtube downloader. So, when you have installed a free software that you need, this adware has been installed automatically too.
Most commonly, an adware that shows fake warnings from microsoft.com-9214.info is bundled within the installation packages from a free hosting and file sharing web sites. So, to protect yourself in the future, please read term of use and user agreement very carefully before installing any software or otherwise you can end up with another adware on your computer.
How to manually remove microsoft.com-9214.info popups
It can be a difficult task. Hopefully, the following instructions below will help you manually remove microsoft.com-9214.info popups from the Google Chrome, Mozilla Firefox and Internet Explorer. If you need a help or have any questions, then please leave a comment down below.
- Uninstall microsoft.com-9214.info related software by using Windows Control Panel
- Disinfect the browser’s shortcuts to remove microsoft.com-9214.info redirect
- Remove microsoft.com-9214.info ads from Chrome
- Remove microsoft.com-9214.info ads from Firefox
- Remove microsoft.com-9214.info ads from Internet Explorer
Uninstall microsoft.com-9214.info related software by using Windows Control Panel
Press Windows key 
, then click Search 
. Type Control panel and press Enter. If you using Windows XP or Windows 7, then click Start and select Control Panel. It will open the Windows Control Panel as shown below.
Click Uninstall a program 
It will open a list of all programs. Scroll through the all list, and uninstall any suspicious and unknown programs.
Disinfect the browser’s shortcuts to remove microsoft.com-9214.info redirect
When breaking into a computer, this adware may also change a desktop shortcut for Chrome, Firefox and IE, adding “http://microsoft.com-9214.info” into the Target field. Due to this, every time you start the browser, it will open this annoying web-site.
To clear a browser shortcut, right-click to it and select Properties. On the Shortcut tab, locate the Target field. Click inside, you will see a vertical line – arrow pointer, move it (using -> arrow key on your keyboard) to the right as possible. You will see a text “http://microsoft.com-9214.info” that has been added here. You need to remove it.
When the text is removed, press the OK button. You need to clean all shortcuts of all your browsers, as they may be infected too.
Remove microsoft.com-9214.info ads from Chrome
Open the Google Chrome menu by clicking on the button in the form of three horizontal stripes (
). It opens the drop-down menu. Click to Settings option.
Scroll down to the bottom of the page and click on the “Show advanced settings” link. Now scroll down until the Reset settings section is visible, as shown below and click on the Reset settings button.
Confirm your action, click on the Reset button.
Remove microsoft.com-9214.info ads from Firefox
Open Mozilla Firefox menu by clicking on the button in the form of three horizontal stripes (). It opens the drop-down menu. Click on the Help button (
).
In the Help menu click on the “Troubleshooting Information”. In the upper-right corner of the “Troubleshooting Information” page click on Refresh Firefox button.
Confirm your action. Click on the Refresh Firefox.
Remove microsoft.com-9214.info ads from Internet Explorer
Open the Internet Explorer tools menu by clicking on the button in the form of gear (
). It opens the drop-down menu. Click on the Internet Options.
In the Internet Options window click on the Advanced tab, then click the Reset button. The Internet Explorer will show the Reset Internet Explorer settings window. Select the Delete personal settings check box, then click on Reset button.
You will now need to restart your computer for the changes to take effect.
How to remove microsoft.com-9214.info pop-ups with Anti-malware
Remove microsoft.com-9214.info ads manually is difficult and often infection is not completely removed. Therefore, we recommend you to use the MalwareBytes Anti-malware Free that are completely clean your computer. Moreover, the free software will help you to remove browser hijackers, malware and toolbars that your computer may be infected too.
- Download MalwareBytes Anti-malware (MBAM) from the link below.
Malwarebytes Anti-malware
326382 downloads
Author: Malwarebytes
Category: Security tools
Update: April 15, 2020
- Close all programs and windows on your computer. Open a directory in which you saved it. Double-click on the icon that named mbam-setup.
- Click Next and follow the prompts.
- Once installation is complete, click on the “Scan Now” button to start scanning your computer for microsoft.com-9214.info infection. This procedure can take some time, so please be patient.
- When the scan is finished, make sure all entries have “checkmark” and click “Remove Selected”. Once disinfection is completed, you may be prompted to Restart.
How to block microsoft.com-9214.info ads
To increase your security and protect your computer against new annoying ads and malicious web sites, you need to use an application that blocks access to dangerous ads and web-pages. Moreover, the software can block the display of intrusive advertising, which also leads to faster loading of websites and reduce the consumption of web traffic.
- Download AdGuard program using the following link.
Adguard download
26627 downloads
Version: 6.4
Author: © Adguard
Category: Security tools
Update: November 15, 2018
- After the download is complete, run the downloaded file. You will see the Setup Wizard program window. Follow the prompts.
- After installation is complete, click “Skip” to close the installation program and use the default settings, or press “Get Started” to see an quick tutorial that will help you get to know AdGuard better.
- In most cases, the default settings are enough and you do not need to change anything. Each time, when you start your computer, AdGuard will start automatically and block microsoft.com-9214.info pop-up ads, as well as other malicious or misleading web page. For an overview of all the features of the program, or to change its settings you can simply double-click on the icon AdGuard, which is located on your desktop.
If the problem with microsoft.com-9214.info pop-ups is still remained
if MalwareBytes Anti-malware cannot remove microsoft.com-9214.info adware, then we suggests to use the AdwCleaner. Also you can ask for help our Myantispyware team below.
- Download AdwCleaner from the link below.
AdwCleaner download
225259 downloads
Version: 8.4.1
Author: Xplode, MalwareBytes
Category: Security tools
Update: October 5, 2024
- Double click the AdwCleaner icon. Once this tool is started, press “Scan” button to perform a system scan for microsoft.com-9214.info adware.
- Once AdwCleaner has finished, it will open a scan report. Review the report and then click “Cleaning” button. It will display a prompt. Click “OK”.
How to ask for help the Myantispyware team
If you are seeking a help for microsoft.com-9214.info pop-up ads removal then follow these steps.
- Download HijackThis from the link below and save it to your Desktop.
HijackThis download
4691 downloads
Version: 2.0.5
Author: OpenSource
Category: Security tools
Update: November 7, 2015
- Double-click on the HijackThis icon, and click the button labeled “Do a system scan only”.
- Once the scan is complete, the scan button will read “Save log”, click it. Save this log to your desktop
- Copy and paste the contents of the HijackThis log into your post. If you are posting for the first time, please start a new thread by using the New Topic button in the Spyware Removal forum. When posting your HJT log, try to give us some details about your problems, so we can try to help you more accurately.
- Wait for one of our trained “Security Team” or Site Administrator to provide you with knowledgeable assistance tailored to your problem.
Create a Myantispyware account here. Once you’ve registered, check your e-mail for a confirmation link, and confirm your account. After that, login.
