Have you tried to open a well-known web-page and found that your web-browser is redirected to a previously unseen page called mellowsurvey.com? If you answered ‘Yes’ then your need to know that your personal computer is infected with an adware (sometimes called ‘ad-supported’ software). The adware is a type of malicious software that modifies your PC’s browser settings so that you will be randomly rerouted to an annoying ads. Use the guide below ASAP It will clean your system from the adware and thereby get rid of annoying mellowsurvey.com pop-up ads. Moreover, the step-by-step guide will help you to stop the ability to penetrate of more malicious viruses and trojans on your computer.
Most often, the ad supported software affects the most common web-browsers like the Google Chrome, Mozilla Firefox, Internet Explorer and Edge. But such the dangerous software as well may infect another browsers by changing its shortcuts (adding an argument such as ‘http://site.address’ into Target field of a internet browser’s shortcut). So every time you open the web-browser, it will reroute to the unwanted mellowsurvey.com web-site. Even if you setup a new startpage, an annoying site will be the first thing you see when you start the Internet Explorer, Chrome, Firefox and Microsoft Edge.
Technically, the adware is not a virus, but it does bad things, it generates tons of pop-up ads, hindering or completely blocking the work in the web-browser. It may install other unknown and unwanted software without your permission, force you to visit malicious sites. Moreover, with the ad supported software, a browser hijacker can be additionally installed on to your system, that will replace your homepage with an unwanted web page.
Therefore it is very important to follow the instructions below as quickly as possible. The steps will assist you to remove ad supported software as well as clean your system from the mellowsurvey.com ads. What is more, the step-by-step guide below will help you remove other dangerous software such as unwanted toolbars and browser hijackers, which could penetrate the personal computer along with the adware.
How does mellowsurvey.com advertisements get installed onto PC system
The ad supported software spreads along with various freeware, as a supplement, which is installed automatically. This is certainly not an honest way to get installed onto your computer. To avoid infecting of your computer and side effects in the form of the mellowsurvey.com unwanted advertisements, you should always carefully read the Terms of Use and the Software license. Additionally, always select Manual, Custom or Advanced installation mode. This allows you to disable the installation of unnecessary and often harmful programs.
How to manually remove mellowsurvey.com
The following instructions is a step-by-step guide, which will help you manually uninstall mellowsurvey.com popup ads from the Google Chrome, Mozilla Firefox, Internet Explorer and Edge.
- Remove suspicious and unknown software by using Windows Control Panel
- Disinfect the browser’s shortcuts to get rid of mellowsurvey.com redirect
- Delete mellowsurvey.com advertisements from Google Chrome
- Get rid of mellowsurvey.com ads in Firefox
- Uninstall mellowsurvey.com advertisements from Internet Explorer
- Uninstall unwanted Scheduled Tasks
Remove suspicious and unknown software by using Windows Control Panel
First, you should try to identify and delete the program that causes the appearance of unwanted advertisements and internet browser redirect to unwanted web-sites, using the ‘Uninstall a program’ which is located in the ‘Control panel’.
Windows 8, 8.1, 10
, then click Search 
. Type ‘Control panel’and press Enter as shown on the image below. 
When the ‘Control Panel’ opens, click on the ‘Uninstall a program’ link under Programs category as shown below. 
You will see the ‘Uninstall a program’ panel. Look on the example below. 
Very carefully look around the entire list of installed programs. Most likely, one or more of them are responsible for the browser redirect to the annoying mellowsurvey.com web-page. If you have many programs installed, you can help simplify the search of malicious software by sort the list by date of installation. Once you have found a suspicious, unwanted or unused program, right click to it and press ‘Uninstall’.
Windows XP, Vista, 7
When the Windows ‘Control Panel’ opens, you need to click ‘Uninstall a program’ under ‘Programs’ as shown on the screen below. 
You will see a list of programs installed on your PC. We recommend to sort the list by date of installation to quickly find the programs that were installed last. Most likely they responsibility for the appearance of pop-up advertisements and browser redirect. If you are in doubt, you can always check the program by doing a search for her name in Google, Yahoo or Bing. When the program, you want to remove, is found, simply click on its name, and then press ‘Uninstall’ as on the example below. 
Disinfect the browser’s shortcuts to get rid of mellowsurvey.com redirect
Click the right mouse button to a desktop shortcut which you use to launch your browser. Next, select the “Properties” option. Important: necessary to click on the desktop shortcut for the browser which is redirected to the mellowsurvey.com or other unwanted web site.
Further, necessary to look at the text which is written in the “Target” field. The adware can replace the contents of this field, which describes the file to be run when you start your browser. Depending on the browser you are using, there should be: Google Chrome: chrome.exe, Opera: opera.exe, Firefox: firefox.exe, Internet Explorer: iexplore.exe. If you are seeing an unknown text like “http://site.address” that has been added here, then you should remove it, as shown on the screen below. 
Click the “OK” button to save the changes. Now, when you launch the web-browser from this desktop shortcut, it does not occur automatically redirect on the mellowsurvey.com site or any other annoying sites that is advertised by the adware. Once the step is finished, we recommend to go to the next step.
Delete mellowsurvey.com advertisements from Google Chrome
Like other modern browsers, the Google Chrome has the ability to reset the settings to their default values and thus remove the redirect to mellowsurvey.com annoying ads which is caused by the adware.
Start the Chrome. Click on the button in the form of three horizontal stripes (
). It will appear the main menu. Click on the option named “Settings”. Another way to open the Chrome’s settings – type chrome://settings in the internet browser adress bar and press Enter. 
The web-browser will display the settings screen. Scroll down to the bottom of the page and click on the “Show advanced settings” link. Now scroll down until the “Reset settings” section is visible, as shown below and click on the “Reset settings” button. 
The Chrome will open the confirmation dialog box. You need to confirm your action. Press on the “Reset” button. The program will start the process of cleaning and when it is finished, the web-browser settings including the ‘block pop-ups’ option back to the values that have been when the Chrome was first installed on your computer.
Get rid of mellowsurvey.com ads in Firefox
Open the Mozilla Firefox menu by clicking on the button in the form of three horizontal stripes (). It opens the drop-down menu. Click on the Help button (
). 
In the Help menu click on the “Troubleshooting Information”. In the upper-right corner of the “Troubleshooting Information” page click on “Refresh Firefox” button. 
Confirm your action. Click on the “Refresh Firefox”.
Uninstall mellowsurvey.com advertisements from Internet Explorer
To remove the mellowsurvey.com ads you need to reset the Microsoft Internet Explorer’s settings to the state, they were when the Windows OS was first installed on your computer.
Launch the Internet Explorer. Open the Tools menu (click ‘gear’ icon 
). It displays the drop-down menu on the right part of the browser, then click the “Internet Options”. 
In the “Internet Options” dialog screen, you need to click on the “Advanced” tab, then press the “Reset” button. The IE will open the “Reset Internet Explorer settings” dialog box. Click on the “Delete personal settings” check box to select it. Next press the “Reset” button. 
Once the task is done, click “Close” button, then close the IE. Restart your PC for the changes to take effect. This step will help you to back your internet browser’s settings to default state and disable ad-supported browser’s extensions.
Uninstall unwanted Scheduled Tasks
Once installed, the adware can add a task in to the Windows Task Scheduler Library. Due to this, every time when you start your system, it will show the mellowsurvey.com annoying page. So, you need to check the Task Scheduler Library and remove all tasks that have been created by ‘ad-supported’ program.
Press Windows and R keys on your keyboard together. This displays a dialog box that titled as Run. In the text field, type “taskschd.msc” (without the quotes) and press Enter. Task Scheduler window opens. In the left-hand side, click “Task Scheduler Library”, as shown in the following image.
Task scheduler, list of tasks
In the middle part you will see a list of installed tasks. Select the first task, its properties will be display just below automatically. Next, press the Actions tab. Necessary to look at the text which is written under Details. Found something such as “explorer.exe http://mellowsurvey.com” or “chrome.exe http://site.address” or “firefox.exe http://site.address”, then you need remove this task. If you are not sure that executes the task, then google it. If it is a component of the malicious software, then this task also can be safely removed.
Further click on it with the right mouse button and select Delete as shown below.
Task scheduler, delete a task
Repeat this step, if you have found a few tasks that have been created by adware. Once is done, close the Task Scheduler window.
How to get rid of mellowsurvey.com ads automatically
Manual removal is not always as effective as you might think. Often, even the most experienced users can not completely get rid of pop-up ads from the infected system. This is because the adware can hide its components which are difficult for you to find out and remove completely. This may lead to the fact that after some time, the adware again infect your personal computer and it will begin to show annoying mellowsurvey.com ads. Moreover, I want to note that it is not always safe to get rid of the ad supported software manually, if you do not have much experience in setting up and configuring the PC.
I suggest using the MalwareBytes Anti-malware Free that are completely clean your computer. The Anti-malware is an advanced malware removal program developed by MalwareBytes. This application uses the world’s most popular anti-malware technology. It is able to help you remove browser hijackers, malware, ad supported software, toolbars, ransomware and other security threats from your PC system for free.
Now, click the link below to download MalwareBytes Anti-malware Free on your PC. Save it on your Windows desktop or in any other place.
326385 downloads
Author: Malwarebytes
Category: Security tools
Update: April 15, 2020
Once the downloading process is finished, close all applications and windows on your system. Next, launch the setup file named mbam-setup. When a “Security warning” prompt pops up as shown on the screen below, press the Run button.
It will open the “Setup wizard” dialog box that will help you install MalwareBytes Anti-malware on your PC system. Follow the prompts and don’t make any changes to default settings.
Once install is finished successfully, press Finish button. Then MalwareBytes Anti-malware will automatically start and you can see its main screen as shown in the figure below.
Now click the “Scan Now” button to begin scanning your computer for the ad supported software that cause a redirect to mellowsurvey.com. When a malware is found, the number of the detected objects will change accordingly. Wait until the the scanning is finished. Please be patient.
As the scanning ends, you can check all threats detected on your computer. Make sure all entries have “checkmark” and click “Remove Selected” button. The MalwareBytes Anti-malware will start removing mellowsurvey.com advertisements and other security threats. Once disinfection is finished, you may be prompted to Restart.
I recommend you look at the following video, which completely explains the process of using the Anti-malware to remove adware and other malware.
Stop mellowsurvey.com and other annoying pages
To increase your security and protect your system against new annoying ads and malicious sites, you need to use program that blocks access to dangerous advertisements and pages. Moreover, the software can block the open of intrusive advertising, which also leads to faster loading of web-sites and reduce the consumption of web traffic.
Download AdGuard program using the following link.
26627 downloads
Version: 6.4
Author: © Adguard
Category: Security tools
Update: November 15, 2018
After the download is complete, run the downloaded file. You will see the “Setup Wizard” screen as shown below.
Follow the prompts. After installation is complete, you will see a window as shown in the figure below.
You can click “Skip” to close the installation program and use the default settings, or press “Get Started” button to see an quick tutorial that will help you get to know AdGuard better.
In most cases, the default settings are enough and you do not need to change anything. Each time, when you start your PC, AdGuard will run automatically and block pop-up ads, web pages such mellowsurvey.com, as well as other malicious or misleading web-sites. For an overview of all the features of the application, or to change its settings you can simply double-click on the AdGuard icon, which is located on your Windows desktop.
If the problem with mellowsurvey.com is still remained
If MalwareBytes Anti-malware cannot remove the mellowsurvey.com redirect, then we suggests to use the AdwCleaner. AdwCleaner is a free removal tool for adware, browser hijackers, PUPs, toolbars. Also you can ask for help our Myantispyware team below.
- Download AdwCleaner from the link below.
AdwCleaner download
225261 downloads
Version: 8.4.1
Author: Xplode, MalwareBytes
Category: Security tools
Update: October 5, 2024
- Double click the AdwCleaner icon. Once this tool is started, press “Scan” button to perform a system scan for the adware that generates the mellowsurvey.com ads.
- Once AdwCleaner has finished, it will open a scan report. Review the report and then click “Cleaning” button. It will open a prompt. Click “OK”.
How to ask for help the Myantispyware team
If you are seeking a help for mellowsurvey.com redirect removal then follow these steps.
- Download HijackThis from the link below and save it to your Desktop.
HijackThis download
4692 downloads
Version: 2.0.5
Author: OpenSource
Category: Security tools
Update: November 7, 2015
- Double-click on the HijackThis icon, and click the button labeled “Do a system scan only”.
- Once the scan is complete, the scan button will read “Save log”, click it. Save this log to your desktop
Create a Myantispyware account here. Once you’ve registered, check your e-mail for a confirmation link, and confirm your account. After that, login.
- Copy and paste the contents of the HijackThis log into your post. If you are posting for the first time, please start a new thread by using the “New Topic” button in the Spyware Removal forum. When posting your HJT log, try to give us some details about your problems, so we can try to help you more accurately.
- Wait for one of our trained “Security Team” or Site Administrator to provide you with knowledgeable assistance tailored to your problem with the unwanted mellowsurvey.com pop-ups.
