How to remove “Mozilla Firefox Opinion Poll” pop-ups [Survey Scam]

The “Mozilla Firefox Opinion Poll” is a misleading advertising that offers to complete a fake survey. If the Firefox, Microsoft Edge, Google Chrome and Internet Explorer displays this web-page then it is possible that your computer is affected with a nasty adware (also known as ‘ad-supported’ software). The ad supported software is an undesired software that is going to open you a large number of pop up ads and deals. Of course, it’s not a malicious software or virus in the “general meaning” of this word. It will not delete or damage your files, but it can change some machine’s settings or download and install other malicious software. So, you’d better to remove adware using the steps below and thus delete “Mozilla Firefox Opinion Poll” redirect.

The full text of the “Mozilla Firefox Opinion Poll” misleading advertising is:

Mozilla Firefox Opinion poll
You’ve been personally selected to take part in our 2018 Annual Visitor Survey! Tell us what you think of Mozilla
Firefox and to say "Thank You" you'll receive a chance to get an gift cards, coupons and other amazing deals!

question 1 of 4

How often do you use Mozilla Firefox?

All the time
Sometimes
Never

The ‘ad supported’ software that causes web-browsers to open annoying “Mozilla Firefox Opinion Poll” popups, is the part of the software that is used as an online promotional utility. It is designed with the sole purpose to show dozens of pop-up ads, and thus to promote the goods and services in an open web-browser window. Moreover, the ‘ad supported’ software can substitute the legitimate advertising links on misleading or even banners that can offer to visit harmful sites. The reason is simple, many advertisers agree on any ways to attract users to their pages, so the creators of adware, often forcing users to click on an advertising link. For each click on a link, the makers of the adware receive income.

The adware usually affects only the Microsoft Internet Explorer, Google Chrome, Microsoft Edge and Firefox by modifying the web browser’s settings or installing a malicious extensions. Moreover, possible situations, when any other web-browsers will be affected too. The adware will perform a scan of the personal computer for browser shortcut files and modify them without your permission. When it infects the internet browser shortcuts, it’ll add the argument such as ‘http://site.address’ into Target property. So, each time you launch the web browser, you’ll see an unwanted “Mozilla Firefox Opinion Poll” web site.

Therefore it is very important to follow the tutorial below immediately. The instructions will assist you to get rid of ‘ad supported’ software as well as clean your PC from the “Mozilla Firefox Opinion Poll” advertisements. What is more, the guide below will help you remove other malicious applications such as unwanted toolbars and browser hijackers, which can be installed onto computer along with the ad-supported software.

Remove “Mozilla Firefox Opinion Poll” survey scam

Even if you have the up-to-date classic antivirus installed, and you have checked your system for malicious software and removed anything found, you need to do the instructions below. The “Mozilla Firefox Opinion Poll” advertisements removal is not simple as installing another antivirus. Classic antivirus software are not created to run together and will conflict with each other, or possibly crash Windows. Instead we suggest complete the manual steps below after that run Zemana Anti-Malware (ZAM), MalwareBytes Anti Malware (MBAM) or HitmanPro, which are free programs dedicated to find out and delete adware responsible for redirecting your web-browser to “Mozilla Firefox Opinion Poll” webpage. Use these tools to ensure the adware is removed.

To remove “Mozilla Firefox Opinion Poll”, execute the following steps:

1. Remove “Mozilla Firefox Opinion Poll” redirect without any tools
   • Deleting the “Mozilla Firefox Opinion Poll”, check the list of installed apps first
   • Fix infected internet browsers shortcuts to remove “Mozilla Firefox Opinion Poll” redirect
   • Get rid of unwanted Scheduled Tasks
   • Remove “Mozilla Firefox Opinion Poll” redirect from Internet Explorer
   • Remove “Mozilla Firefox Opinion Poll” pop ups from Google Chrome
   • Delete “Mozilla Firefox Opinion Poll” redirect from FF
2. How to automatically get rid of “Mozilla Firefox Opinion Poll” advertisements
   • How to automatically remove “Mozilla Firefox Opinion Poll” pop-ups with Zemana Anti-malware
   • Run Hitman Pro to delete “Mozilla Firefox Opinion Poll” pop-up advertisements from web browser
   • Use Malwarebytes to delete “Mozilla Firefox Opinion Poll” pop up ads
3. Run AdBlocker to stop “Mozilla Firefox Opinion Poll” and stay safe online
4. Prevent “Mozilla Firefox Opinion Poll” pop-ups from installing
5. To sum up

Remove “Mozilla Firefox Opinion Poll” redirect without any tools

These steps to delete “Mozilla Firefox Opinion Poll” advertisements without any apps are presented below. Be sure to carry out the step-by-step guide completely to fully delete this ad-supported software responsible for “Mozilla Firefox Opinion Poll” pop-up advertisements.

Deleting the “Mozilla Firefox Opinion Poll”, check the list of installed apps first

The process of ad supported software removal is generally the same across all versions of Windows OS from 10 to XP. To start with, it is necessary to check the list of installed apps on your personal computer and remove all unused, unknown and suspicious applications.

Make sure you have closed all web-browsers and other programs. Press CTRL, ALT, DEL keys together to open the MS Windows Task Manager.

Click on the “Processes” tab, look for something suspicious that is the ‘ad supported’ software responsible for redirects to “Mozilla Firefox Opinion Poll” then right-click it and select “End Task” or “End Process” option. In many cases, malicious software masks itself to avoid detection by imitating legitimate Windows processes. A process is particularly suspicious: it is taking up a lot of memory (despite the fact that you closed all of your programs), its name is not familiar to you (if you are in doubt, you can always check the application by doing a search for its name in Google, Yahoo or Bing).

Next, uninstall any unknown and suspicious software from your Control panel.

Windows 10, 8.1, 8

Now, click the Windows button, type “Control panel” in search and press Enter. Choose “Programs and Features”, then “Uninstall a program”.

Look around the entire list of apps installed on your personal computer. Most likely, one of them is the adware that responsible for browser reroute to the annoying “Mozilla Firefox Opinion Poll” site. Choose the dubious program or the program that name is not familiar to you and delete it.

Windows Vista, 7

From the “Start” menu in Windows, select “Control Panel”. Under the “Programs” icon, choose “Uninstall a program”.

Select the dubious or any unknown applications, then click “Uninstall/Change” button to delete this undesired program from your computer.

Windows XP

Click the “Start” button, select “Control Panel” option. Click on “Add/Remove Programs”.

Choose an undesired application, then click “Change/Remove” button. Follow the prompts.

Fix infected internet browsers shortcuts to remove “Mozilla Firefox Opinion Poll” redirect

Unfortunately, the adware that causes undesired “Mozilla Firefox Opinion Poll” popup advertisements, can also hijack Windows shortcuts (mostly, your internet browsers shortcuts), so that the “Mozilla Firefox Opinion Poll” ad web site will be displayed when you start the Firefox, Microsoft Edge, Microsoft Internet Explorer and Chrome or another browser.

Open the properties of the browser shortcut file. Right click on the shortcut of affected web-browser and choose the “Properties” option and it’ll display the properties of the shortcut file. Next, select the “Shortcut” tab and have a look at the Target field as shown below.

Normally, if the last word in the Target field is chrome.exe, iexplore.exe, firefox.exe. Be sure to pay attention to the extension, should be “exe”! All shortcut files which have been modified by adware that causes multiple unwanted pop ups, usually point to .bat, .cmd or .url files instead of .exe as displayed below

Another variant, an address has been added at the end of the line. In this case the Target field looks like …Application\chrome.exe” http://site.address as on the image below.

In order to fix the hijacked shortcut, you need to insert right path to the Target field or remove an address (if it has been added at the end). You can use the following information to fix your shortcut files that have been modified by ad supported software which causes intrusive “Mozilla Firefox Opinion Poll” advertisements.

Chrome	C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
	C:\Program Files\Google\Chrome\Application\chrome.exe
FF	C:\Program Files\Mozilla Firefox\firefox.exe
Internet Explorer	C:\Program Files (x86)\Internet Explorer\iexplore.exe
	C:\Program Files\Internet Explorer\iexplore.exe
Opera	C:\Program Files (x86)\Opera\launcher.exe
	C:\Program Files\Opera\launcher.exe

Once is done, press OK to save changes. Repeat the step for all browsers that are redirected to the “Mozilla Firefox Opinion Poll” intrusive page.

Get rid of unwanted Scheduled Tasks

If the intrusive “Mozilla Firefox Opinion Poll” web-page opens automatically on Windows startup or at equal time intervals, then you need to check the Task Scheduler Library and remove all tasks which have been created by malicious program.

Press Windows and R keys on the keyboard at the same time. This opens a prompt that titled as Run. In the text field, type “taskschd.msc” (without the quotes) and click OK. Task Scheduler window opens. In the left-hand side, click “Task Scheduler Library”, as displayed in the following example.

In the middle part you will see a list of installed tasks. Please choose the first task, its properties will be display just below automatically. Next, click the Actions tab. Pay attention to that it launches on your PC. Found something like “explorer.exe http://site.address” or “chrome.exe http://site.address”, then remove this malicious task. If you are not sure that executes the task, check it through a search engine. If it is a component of the ‘ad-supported’ application, then this task also should be removed.

Having defined the task that you want to remove, then click on it with the right mouse button and select Delete as displayed in the following example.

Repeat this step, if you have found a few tasks which have been created by ‘ad-supported’ application. Once is complete, close the Task Scheduler window.

Remove “Mozilla Firefox Opinion Poll” redirect from Internet Explorer

The Internet Explorer reset is great if your internet browser is hijacked or you have unwanted addo-ons or toolbars on your web browser, that installed by an malicious software.

First, run the Microsoft Internet Explorer, press ) button. Next, press “Internet Options” like below.

In the “Internet Options” screen select the Advanced tab. Next, click Reset button. The Internet Explorer will show the Reset Internet Explorer settings dialog box. Select the “Delete personal settings” check box and click Reset button.

You will now need to reboot your computer for the changes to take effect. It will get rid of ad-supported software that causes lots of annoying “Mozilla Firefox Opinion Poll” popup advertisements, disable malicious and ad-supported browser’s extensions and restore the IE’s settings such as newtab page, startpage and search provider to default state.

Remove “Mozilla Firefox Opinion Poll” pop ups from Google Chrome

Reset Chrome settings is a easy way to delete the hijackers, malicious and ‘ad-supported’ extensions, as well as to recover the internet browser’s homepage, new tab page and search engine that have been changed by adware that causes internet browsers to show unwanted “Mozilla Firefox Opinion Poll” pop-up ads.

1. First run the Google Chrome and click Menu button (small button in the form of three dots).
2. It will open the Google Chrome main menu. Choose More Tools, then click Extensions.
3. You’ll see the list of installed extensions. If the list has the extension labeled with “Installed by enterprise policy” or “Installed by your administrator”, then complete the following guidance: Remove Chrome extensions installed by enterprise policy.
4. Now open the Chrome menu once again, click the “Settings” menu.
5. You will see the Google Chrome’s settings page. Scroll down and click “Advanced” link.
6. Scroll down again and press the “Reset” button.
7. The Chrome will show the reset profile settings page as shown on the image above.
8. Next click the “Reset” button.
9. Once this procedure is done, your web-browser’s new tab page, default search engine and homepage will be restored to their original defaults.
10. To learn more, read the blog post How to reset Google Chrome settings to default.

Delete “Mozilla Firefox Opinion Poll” redirect from FF

The FF reset will keep your personal information like bookmarks, passwords, web form auto-fill data, restore preferences and security settings, get rid of redirects to annoying “Mozilla Firefox Opinion Poll” web-page and adware.

First, start the Mozilla Firefox and click button. It will display the drop-down menu on the right-part of the internet browser. Further, press the Help button () as displayed below.

In the Help menu, select the “Troubleshooting Information” option. Another way to open the “Troubleshooting Information” screen – type “about:support” in the web browser adress bar and press Enter. It will open the “Troubleshooting Information” page as on the image below. In the upper-right corner of this screen, click the “Refresh Firefox” button.

It will display the confirmation prompt. Further, click the “Refresh Firefox” button. The Mozilla Firefox will begin a task to fix your problems that caused by the adware that causes multiple intrusive popup ads. When, it’s done, press the “Finish” button.

How to automatically get rid of “Mozilla Firefox Opinion Poll” advertisements

Use malware removal tools to remove “Mozilla Firefox Opinion Poll” redirect automatically. The free programs utilities specially designed for hijacker infections, adware and other potentially unwanted programs removal. These utilities can remove most of adware from Microsoft Edge, Google Chrome, FF and Internet Explorer. Moreover, it can remove all components of adware from Windows registry and system drives.

How to automatically remove “Mozilla Firefox Opinion Poll” pop-ups with Zemana Anti-malware

We suggest using the Zemana Anti-malware that are completely clean your machine of the adware. The utility is an advanced malicious software removal application created by (c) Zemana lab. It is able to help you remove potentially unwanted programs, browser hijackers, malicious software, toolbars, ransomware and adware responsible for redirects to “Mozilla Firefox Opinion Poll”.

Visit the following page to download Zemana Free. Save it on your Windows desktop.

After the download is finished, close all programs and windows on your machine. Open a directory in which you saved it. Double-click on the icon that’s named Zemana.AntiMalware.Setup as shown in the following example.

When the install starts, you will see the “Setup wizard” which will help you set up Zemana AntiMalware (ZAM) on your computer.

Once installation is complete, you will see window like below.

Now click the “Scan” button for scanning your machine for the adware that responsible for the appearance of “Mozilla Firefox Opinion Poll” pop-up ads. Depending on your computer, the scan can take anywhere from a few minutes to close to an hour. While the Zemana Free is scanning, you can see count of objects it has identified either as being malware.

After the system scan is finished, Zemana Free will display a screen which contains a list of malicious software that has been found. Once you have selected what you want to delete from your PC click “Next” button.

The Zemana Free will start to get rid of ‘ad supported’ software responsible for “Mozilla Firefox Opinion Poll” advertisements.

Run Hitman Pro to delete “Mozilla Firefox Opinion Poll” pop-up advertisements from web browser

Hitman Pro is a free removal tool. It removes PUPs, adware, hijackers and unwanted internet browser extensions. It will scan for and remove adware responsible for “Mozilla Firefox Opinion Poll” ads. Hitman Pro uses very small PC system resources and is a portable program. Moreover, Hitman Pro does add another layer of malware protection.

HitmanPro can be downloaded from the following link. Save it on your Windows desktop.

Download and use Hitman Pro on your system. Once started, click “Next” button for scanning your personal computer for the adware that causes lots of undesired “Mozilla Firefox Opinion Poll” pop up ads. A scan may take anywhere from 10 to 30 minutes, depending on the number of files on your computer and the speed of your personal computer. During the scan HitmanPro will scan for threats exist on your computer..

After the scanning is finished, you can check all items detected on your system.

Make sure all threats have ‘checkmark’ and click Next button.

It will open a dialog box, press the “Activate free license” button to begin the free 30 days trial to get rid of all malware found.

Use Malwarebytes to delete “Mozilla Firefox Opinion Poll” pop up ads

We suggest using the Malwarebytes Free. You can download and install Malwarebytes to find out adware and thereby delete “Mozilla Firefox Opinion Poll” advertisements from your web-browsers. When installed and updated, the free malicious software remover will automatically check and detect all threats present on the computer.

Visit the following page to download the latest version of MalwareBytes Free for Windows. Save it directly to your MS Windows Desktop.

When the download is done, close all programs and windows on your system. Open a directory in which you saved it. Double-click on the icon that’s named mb3-setup as displayed on the image below.

When the installation begins, you’ll see the “Setup wizard” which will help you install Malwarebytes on your system.

Once install is done, you’ll see window as shown below.

Now click the “Scan Now” button . MalwareBytes Free application will scan through the whole computer for the adware that causes intrusive “Mozilla Firefox Opinion Poll” pop-ups. A system scan can take anywhere from 5 to 30 minutes, depending on your personal computer. While the utility is checking, you may see number of objects and files has already scanned.

Once MalwareBytes has finished scanning your PC system, the results are displayed in the scan report. Review the results once the utility has complete the system scan. If you think an entry should not be quarantined, then uncheck it. Otherwise, simply press “Quarantine Selected” button.

The Malwarebytes will now delete ad-supported software responsible for redirecting your browser to “Mozilla Firefox Opinion Poll” web-site and move items to the program’s quarantine. After the cleaning procedure is finished, you may be prompted to reboot your system.

The following video explains guidance on how to remove hijacker, ad-supported software and other malware with MalwareBytes Free.

Run AdBlocker to stop “Mozilla Firefox Opinion Poll” and stay safe online

If you browse the Web, you cannot avoid malvertising. But you can protect your web-browser against it. Download and use an ad-blocker application. AdGuard is an ad-blocker that can filter out a large amount of of the malicious advertising, blocking dynamic scripts from loading harmful content.

1. Download AdGuard on your computer from the following link.
   
   

   Adguard download
   26627 downloads
   Version: 6.4
   Author: © Adguard
   Category: Security tools
   Update: November 15, 2018
   
2. After downloading it, start the downloaded file. You will see the “Setup Wizard” program window. Follow the prompts.
3. When the setup is finished, press “Skip” to close the install program and use the default settings, or click “Get Started” to see an quick tutorial which will assist you get to know AdGuard better.
4. In most cases, the default settings are enough and you don’t need to change anything. Each time, when you start your personal computer, AdGuard will run automatically and block pop-up ads, “Mozilla Firefox Opinion Poll” redirect, as well as other harmful or misleading web-sites. For an overview of all the features of the program, or to change its settings you can simply double-click on the icon called AdGuard, that can be found on your desktop.

Prevent “Mozilla Firefox Opinion Poll” pop-ups from installing

Most commonly, the freeware setup file includes bundled software like this ad-supported software that causes lots of annoying “Mozilla Firefox Opinion Poll” popup advertisements. So, be very careful when you agree to install anything. The best way – is to select a Custom, Advanced or Manual installation mode. Here reject all additional programs in which you are unsure or that causes even a slightest suspicion. The main thing you should remember, you don’t need to install any optional software which you don’t trust! The only one thing I want to add. Once the free programs is installed, if you uninstall this software, the unwanted “Mozilla Firefox Opinion Poll” pop ups will not be uninstalled. This must be done by yourself. Just follow the steps above.

To sum up

Once you’ve done the guide above, your computer should be clean from this adware and other malware. The Microsoft Edge, Internet Explorer, Chrome and Firefox will no longer open intrusive “Mozilla Firefox Opinion Poll” site when you surf the Internet. Unfortunately, if the step by step guide does not help you, then you have caught a new adware, and then the best way – ask for help.

Please start a new thread by using the “New Topic” button in the Spyware Removal forum. When posting your HJT log, try to give us some details about your problems, so we can try to help you more accurately. Wait for one of our trained “Security Team” or Site Administrator to provide you with knowledgeable assistance tailored to your problem with the unwanted “Mozilla Firefox Opinion Poll” redirect.