If your antivirus software constantly detects the HEUR:Trojan.win32.generic security threat then you need to know that you’ve a previously unknown malicious software installed on your machine. This virus can: modify Windows and browser settings to display lots of unwanted ads and pop-ups; use your PC for click fraud, record your keystrokes and so on.
The worst is, the HEUR:Trojan.win32.generic malware can be used to collect lots of confidential info about you (your ip address, what is a web-page you are viewing now, what you are looking for on the Internet, which links you are clicking), which can later transfer to third parties.
In addition to that, as was mentioned earlier, the HEUR:Trojan.win32.generic may modify all web-browsers shortcut files that located on your Desktop or Start menu. So, every affected shortcut file will try to reroute your web-browser to unwanted web-sites, certain of which might be harmful. It can make the whole personal computer more vulnerable to hacker attacks.
The HEUR:Trojan.win32.generic may be spread through the use of trojan horses and other forms of malicious software, but most commonly, this malware come bundled with certain free software. Many developers of free applications include bundled programs in their setup file. Sometimes it is possible to avoid the installation of any malware: carefully read the Terms of Use and the Software license, select only Manual, Custom or Advanced installation method, reject all checkboxes before clicking Install or Next button while installing new freeware.
Therefore, this virus is quite dangerous. So, we advise you remove it from your personal computer without a wait. Follow the instructions presented below to remove HEUR:Trojan.win32.generic malware from the Windows 10 and other version of Windows OS.
How to remove HEUR:Trojan.win32.generic (removal guide)
There exist several free malware removal utilities. Also it is possible to remove HEUR:Trojan.win32.generic manually. But we advise to combine all these ways below into the one removal algorithm. Follow the steps of the guide. Certain of the steps below will require you to exit this site. So, please read the steps carefully, after that bookmark or print it for later reference.
To remove HEUR:Trojan.win32.generic, execute the steps below:
- How to manually remove HEUR:Trojan.win32.generic
- Remove HEUR:Trojan.win32.generic malware with freeware
- How to stay safe online
- Finish words
How to manually remove HEUR:Trojan.win32.generic
The following instructions is a step-by-step guide, which will help you manually get rid of HEUR:Trojan.win32.generic virus from the Windows 10 (8, 7, XP).
Uninstall suspicious apps through the Control Panel of your computer
In order to remove potentially unwanted programs, open the MS Windows Control Panel and click on “Uninstall a program”. Check the list of installed software. For the ones you do not know, run an Internet search to see if they are malware, browser hijacker or PUPs. If yes, remove them off. Even if they are just a applications which you do not use, then uninstalling them off will increase your computer start up time and speed dramatically.
Windows 10, 8.1, 8
Click the Microsoft Windows logo, and then press Search 
. Type ‘Control panel’and press Enter as shown in the figure below.
When the ‘Control Panel’ opens, click the ‘Uninstall a program’ link under Programs category as displayed on the image below.
Windows 7, Vista, XP
Open Start menu and select the ‘Control Panel’ at right as shown on the image below.
Then go to ‘Add/Remove Programs’ or ‘Uninstall a program’ (MS Windows 7 or Vista) as on the image below.
Carefully browse through the list of installed applications and get rid of all dubious and unknown software. We suggest to click ‘Installed programs’ and even sorts all installed software by date. When you have found anything questionable that may be the HEUR:Trojan.win32.generic malware or other potentially unwanted application (PUA), then choose this program and press ‘Uninstall’ in the upper part of the window. If the questionable program blocked from removal, then run Revo Uninstaller Freeware to fully remove it from your computer.
Remove unwanted Scheduled Tasks
Once installed, the HEUR:Trojan.win32.generic malware can add a task in to the Windows Task Scheduler Library. Due to this, every time when you launch your system, it will started automatically. So, you need to check the Task Scheduler Library and remove all malicious tasks which have been created by HEUR:Trojan.win32.generic virus.
Press Windows and R keys on your keyboard at the same time. It will display a prompt that called Run. In the text field, type “taskschd.msc” (without the quotes) and click OK. Task Scheduler window opens. In the left-hand side, click “Task Scheduler Library”, as shown in the figure below.
Task scheduler, list of tasks
In the middle part you will see a list of installed tasks. Select the first task, its properties will be show just below automatically. Next, press the Actions tab. Necessary to look at the text which is written under Details. Found something suspicious, then you need get rid of this task. If you are not sure that executes the task, then google it. If it is a component of the malicious application, then this task also should be removed.
Further click on it with the right mouse button and select Delete as shown in the following example.
Task scheduler, delete a task
Repeat this step, if you have found a few tasks that have been created by HEUR:Trojan.win32.generic. Once is finished, close the Task Scheduler window.
Remove HEUR:Trojan.win32.generic malware from Chrome
Reset Google Chrome settings is a simple way to delete the malware, harmful and adware extensions, as well as to restore the web browser’s settings that have been changed by HEUR:Trojan.win32.generic malware.
First launch the Google Chrome. Next, press the button in the form of three horizontal dots (
).
It will show the Chrome menu. Choose More Tools, then press Extensions. Carefully browse through the list of installed extensions. If the list has the add-on signed with “Installed by enterprise policy” or “Installed by your administrator”, then complete the following steps: Remove Chrome extensions installed by enterprise policy.
Open the Google Chrome menu once again. Further, click the option named “Settings”.
The web-browser will show the settings screen. Another solution to show the Chrome’s settings – type chrome://settings in the browser adress bar and press Enter
Scroll down to the bottom of the page and press the “Advanced” link. Now scroll down until the “Reset” section is visible, as shown in the following example and click the “Reset settings to their original defaults” button.
The Chrome will open the confirmation dialog box as displayed below.
You need to confirm your action, press the “Reset” button. The browser will start the task of cleaning. Once it’s finished, the internet browser’s settings including homepage, search provider by default and new tab page back to the values which have been when the Google Chrome was first installed on your PC system.
Remove HEUR:Trojan.win32.generic malware from Mozilla Firefox
If your Firefox web browser is re-directed to unwanted site or an unknown search provider displays results for your search, then it may be time to perform the web-browser reset. It will keep your personal information such as browsing history, bookmarks, passwords and web form auto-fill data.
Start the Firefox and press the menu button (it looks like three stacked lines) at the top right of the internet browser screen. Next, click the question-mark icon at the bottom of the drop-down menu. It will display the slide-out menu.
Select the “Troubleshooting information”. If you’re unable to access the Help menu, then type “about:support” in your address bar and press Enter. It bring up the “Troubleshooting Information” page like below.
Click the “Refresh Firefox” button at the top right of the Troubleshooting Information page. Select “Refresh Firefox” in the confirmation prompt. The Mozilla Firefox will start a task to fix your problems that caused by the HEUR:Trojan.win32.generic virus. Once, it is done, press the “Finish” button.
Remove HEUR:Trojan.win32.generic from IE
In order to restore all web browser settings you need to reset the Internet Explorer to the state, which was when the Microsoft Windows was installed on your machine.
First, start the Internet Explorer. Next, click the button in the form of gear (
). It will open the Tools drop-down menu, click the “Internet Options” as shown on the screen below.
In the “Internet Options” window click on the Advanced tab, then click the Reset button. The Internet Explorer will open the “Reset Internet Explorer settings” window as shown below. Select the “Delete personal settings” check box, then click “Reset” button.
You will now need to reboot your PC system for the changes to take effect.
Remove HEUR:Trojan.win32.generic malware with freeware
Manual removal is not always as effective as you might think. Often, even the most experienced users can not completely get rid of HEUR:Trojan.win32.generic malware. So, we recommend to scan your PC for any remaining malicious components with free virus removal applications below.
Scan and free your web browser of HEUR:Trojan.win32.generic virus with Zemana Anti-malware
Zemana Anti-malware highly recommended, because it can search for security threats such adware and malwares which most ‘classic’ antivirus programs fail to pick up on. Moreover, if you have any HEUR:Trojan.win32.generic malware removal problems which cannot be fixed by this utility automatically, then Zemana Anti-malware provides 24X7 online assistance from the highly experienced support staff.
Download Zemana AntiMalware (ZAM) on your MS Windows Desktop by clicking on the link below.
164032 downloads
Author: Zemana Ltd
Category: Security tools
Update: July 16, 2019
After the downloading process is finished, close all programs and windows on your machine. Double-click the install file named Zemana.AntiMalware.Setup. If the “User Account Control” prompt pops up as shown in the following example, click the “Yes” button.
It will open the “Setup wizard” that will help you install Zemana AntiMalware on your computer. Follow the prompts and don’t make any changes to default settings.
Once install is finished successfully, Zemana Free will automatically start and you can see its main screen as displayed on the image below.
Now press the “Scan” button. Zemana program will scan through the whole PC system for the HEUR:Trojan.win32.generic trojan that can cause multiple unwanted ads and popups. Depending on your computer, the scan can take anywhere from a few minutes to close to an hour. While the Zemana program is scanning, you can see how many objects it has identified as threat.
Once finished, you may check all items found on your computer. Review the report and then click “Next” button. The Zemana Anti Malware will start to remove HEUR:Trojan.win32.generic malware. Once the process is finished, you may be prompted to restart the PC system.
Remove HEUR:Trojan.win32.generic virus and malicious extensions with HitmanPro
All-in-all, HitmanPro is a fantastic tool to clean your machine from any undesired software such as HEUR:Trojan.win32.generic trojan that can inject advertisements into the web pages that you are visiting. The Hitman Pro is portable program that meaning, you don’t need to install it to run it. HitmanPro is compatible with all versions of Microsoft Windows OS from MS Windows XP to Windows 10. Both 64-bit and 32-bit systems are supported.
- Visit the page linked below to download the latest version of Hitman Pro for MS Windows. Save it on your Desktop.
- After the download is finished, start the Hitman Pro, double-click the HitmanPro.exe file.
- If the “User Account Control” prompts, click Yes to continue.
- In the HitmanPro window, click the “Next” to find HEUR:Trojan.win32.generic virus and other malware. This procedure may take some time, so please be patient. While the Hitman Pro is scanning, you may see number of objects it has identified either as being malware.
- When Hitman Pro has completed scanning your personal computer, HitmanPro will display you the results. Review the scan results and then press “Next”. Now, click the “Activate free license” button to begin the free 30 days trial to get rid of all malicious software found.
Remove HEUR:Trojan.win32.generic trojan with Malwarebytes
Delete HEUR:Trojan.win32.generic trojan manually is difficult and often the virus is not completely removed. Therefore, we advise you to run the Malwarebytes Free that are completely clean your system. Moreover, this free program will help you to get rid of malicious software, PUPs, toolbars and browser hijackers that your computer can be infected too.
- Download MalwareBytes by clicking on the following link. Save it on your Desktop.
Malwarebytes Anti-malware
326385 downloads
Author: Malwarebytes
Category: Security tools
Update: April 15, 2020
- When the download is finished, close all software and windows on your PC. Open a directory in which you saved it. Double-click on the icon that’s named mb3-setup.
- Further, press Next button and follow the prompts.
- Once install is finished, click the “Scan Now” button . MalwareBytes Anti Malware (MBAM) application will scan through the whole PC system for the HEUR:Trojan.win32.generic malware that can inject advertisements into the web pages that you are visiting. A scan can take anywhere from 10 to 30 minutes, depending on the number of files on your computer and the speed of your machine. During the scan MalwareBytes Free will detect threats exist on your PC system.
- Once MalwareBytes Anti Malware (MBAM) has completed scanning, a list of all threats found is produced. Review the scan results and then click “Quarantine Selected”. When finished, you can be prompted to restart your machine.
The following video offers a guidance on how to delete browser hijackers, ad supported software and other malicious software with MalwareBytes Free.
How to stay safe online
It is also critical to protect your web browsers from malicious pages and advertisements by using an ad-blocking program such as AdGuard. Security experts says that it will greatly reduce the risk of malicious software, and potentially save lots of money. Additionally, the AdGuard can also protect your privacy by blocking almost all trackers.
Download AdGuard from the following link. Save it on your Windows desktop or in any other place.
26627 downloads
Version: 6.4
Author: © Adguard
Category: Security tools
Update: November 15, 2018
When the downloading process is finished, double-click the downloaded file to start it. The “Setup Wizard” window will show up on the computer screen like below.
Follow the prompts. AdGuard will then be installed and an icon will be placed on your desktop. A window will show up asking you to confirm that you want to see a quick tutorial as shown on the screen below.
Press “Skip” button to close the window and use the default settings, or press “Get Started” to see an quick guide that will allow you get to know AdGuard better.
Each time, when you start your personal computer, AdGuard will launch automatically and stop unwanted popup ads, as well as other malicious or misleading web pages. For an overview of all the features of the program, or to change its settings you can simply double-click on the AdGuard icon, that can be found on your desktop.
Finish words
After completing the step-by-step tutorial above, your computer should be clean from HEUR:Trojan.win32.generic virus and other malicious software. Unfortunately, if the step-by-step guide does not help you, then you have caught a new trojan, and then the best way – ask for help.
Please create a new question by using the “Ask Question” button in the Questions and Answers. Try to give us some details about your problems, so we can try to help you more accurately. Wait for one of our trained “Security Team” or Site Administrator to provide you with knowledgeable assistance tailored to your problem with the annoying HEUR:Trojan.win32.generic security threat.
