Gerentoshelp@firemail.cc ransomware is a malicious software that invisibly penetrates the system and encrypts files that stored on system disks. While encrypting, it renames all encrypted photos, documents and music so that they have a new file extension (e.g., ‘document.doc is renamed to ‘document.gero’).
“gerentoshelp@firemail.cc virus” ransomnote
The Gerentoshelp@firemail.cc ransomware virus was made by scammers to block various files on the user’s computer, using a complex encryption algorithm, that makes it impossible for the user to decrypt the locked files. Ransomware known to encrypt almost all file types, including files with extensions:
.dxg, .dba, .3ds, .arch00, .ptx, .db0, .wps, .wmf, .forge, .p12, .layout, .pptm, .wav, .sum, .fpk, .wot, .rb, .epk, .wpg, .ff, .ybk, .wmd, .1st, .mdbackup, .ods, .wps, .jpe, .xmind, .accdb, .bik, .hplg, .raw, .dng, .1, .cas, .odt, .apk, .xls, .dmp, .x, .x3f, .mov, .xml, .xdl, wallet, .mdf, .itl, .erf, .odp, .tax, .rtf, .wn, .orf, .cr2, .wbmp, .7z, .svg, .rofl, .itdb, .pef, .iwi, .wmv, .wpa, .z3d, .mddata, .fos, .wpt, .3fr, .wdb, .webp, .lrf, .gho, .wri, .lbf, .itm, .3dm, .xpm, .wsh, .wpw, .docx, .pdf, .zip, .fsh, .png, .x3d, .pst, .sidd, .d3dbsp, .wp7, .hkdb, .cer, .t12, .vfs0, .sie, .nrw, .bkf, .mdb, .x3f, .xy3, .odc, .t13, .odb, .xar, .bkp, .zi, .litemod, .eps, .bc6, .py, .odm, .pkpass, .desc, .vcf, .iwd, .m3u, .xxx, .zif, .wbz, .mef, .wp6, .wgz, .docm, .wma, .vpp_pc, .xlsm, .zw, .avi, .esm, .mp4, .big, .wcf, .wmv, .dcr, .yml, .ai, .ppt, .rim, .bc7, .xf, .vdf, .pak, .wpe, .wpd, .xyp, .dwg, .hvpl, .upk, .zip, .sis, .gdb, .sql, .ntl, .psd, .asset, .xlsb, .wp5, .doc, .p7b, .jpg, .flv, .bsa, .sav, .indd, .wma, .menu, .wpb, .xbplate, .w3x, .cfr, .zabw, .ztmp, .pfx, .mrwref, .sr2, .xlsx, .wsc, .der, .raf, .rwl, .m2, .bay, .wm, .wbk, .y, .kf, .wire, .rw2, .rar, .wsd, .wp4, .xlgc, .xlsx, .mcmeta, .sb, .wp, .mlx, .xld, .cdr, .icxs, .2bp, .xdb, .lvl, .qdf, .ncf, .wbd, .0, .crw, .mpqge, .vpk, .sidn, .srw, .xlsm, .qic, .ibank, .kdb, .zdc, .xx, .vtf, .xmmap, .xbdoc, .das, .map, .rgss3a, .wdp, .js, .kdc, .xwp, .xlk, .p7c, .re4, .tor, .xls, .css, .bar, .txt, .dazip, .wbc, .psk, .dbf
Having finished encryption the crypto malware creates a ransom instructions named ‘_readme.txt’. This file contain an information that informs the victims that their personal files are encrypted with a strong encryption algorithm with long key and demands a ransom payment for bringing the data back to its state at the time of the encryption.
ATTENTION! Don't worry, you can return all your files! All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key. The only method of recovering files is to purchase decrypt tool and unique key for you. This software will decrypt all your encrypted files. What guarantees you have? You can send one of your encrypted file from your PC and we decrypt it for free. But we can decrypt only 1 file for free. File must not contain valuable information. You can get and look video overview decrypt tool: https://we.tl/t-sTWdbjk1AY Price of private key and decrypt software is $980. Discount 50% available if you contact us first 72 hours, that's price for you is $490. Please note that you'll never restore your data without payment. Check your e-mail "Spam" or "Junk" folder if you don't get answer more than 6 hours. To get this software you need write on our e-mail: gorentos@bitmessage.ch Reserve e-mail address to contact us: gerentoshelp@firemail.cc Your personal ID:
Threat Summary
| Name | Gerentoshelp@firemail.cc |
| Type | File locker, Crypto malware, Crypto virus, Ransomware, Filecoder |
| Ransom note | _readme.txt |
| Contact | gerentoshelp@firemail.cc, gorentos@bitmessage.ch |
| Ransom amount | $980 in Bitcoins |
| Symptoms | Encrypted photos, documents and music. Your photos, documents and music have a wrong name, suffix or extension, or don’t look right when you open them. Files called like ‘_readme.txt’, or ‘_readme’ in each folder with at least one encrypted file. You have received instructions for paying the ransom. |
| Distribution ways | Phishing emails that contain malicious attachments. Exploit kits (cybercriminals use crypto virus packaged in an ‘exploit kit’ that can find a vulnerability in Microsoft Windows operating system, PDF reader, Adobe Flash Player, Browser). Social media, such as web-based instant messaging applications. Torrent web pages. |
| Removal | To remove Gerentoshelp@firemail.cc ransomware use the removal guide |
| Decryption | To decrypt Gerentoshelp@firemail.cc ransomware use the steps |
This article is designed for those who are searching for a method to fully remove Gerentoshelp@firemail.cc ransomware virus from the PC, and for those who want to learn as much as possible about how unlock photos, documents and music. We hope you will find answers to all your questions in this article.
Quick links
- How to remove Gerentoshelp@firemail.cc ransomware virus
- Use STOPDecrypter to decrypt encrypted files
- How to restore encrypted files
- How to protect your personal computer from Gerentoshelp@firemail.cc ransomware virus
How to remove Gerentoshelp@firemail.cc ransomware virus
Ransomware, spyware, trojans and worms can be difficult to uninstall manually. Do not try to uninstall this apps without the help of malicious software removal tools. In order to fully uninstall Gerentoshelp@firemail.cc crypto malware from your personal computer, use professionally developed tools, such as Zemana Free, MalwareBytes and KVRT.
Use Zemana to remove Gerentoshelp@firemail.cc ransomware virus
Zemana Anti-Malware is a malware removal utility. Currently, there are two versions of the utility, one of them is free and second is paid (premium). The principle difference between the free and paid version of the utility is real-time protection module. If you just need to scan your PC for malicious software and remove Gerentoshelp@firemail.cc ransomware virus related folders,files and registry keys, then the free version will be enough for you.
Visit the page linked below to download the latest version of Zemana Free for MS Windows. Save it on your MS Windows desktop.
164029 downloads
Author: Zemana Ltd
Category: Security tools
Update: July 16, 2019
When the download is done, launch it and follow the prompts. Once installed, the Zemana Free will try to update itself and when this procedure is complete, click the “Scan” button . Zemana application will scan through the whole machine for the Gerentoshelp@firemail.cc crypto virus, other malware, worms and trojans.
This task may take some time, so please be patient. While the utility is scanning, you can see count of objects and files has already scanned. Make sure all items have ‘checkmark’ and press “Next” button.
The Zemana Anti-Malware will uninstall Gerentoshelp@firemail.cc ransomware and other security threats.
Use MalwareBytes to delete ransomware virus
Remove Gerentoshelp@firemail.cc ransomware virus manually is difficult and often the crypto malware is not completely removed. Therefore, we advise you to use the MalwareBytes Anti-Malware (MBAM) that are fully clean your PC. Moreover, this free program will help you to delete malicious software, PUPs, toolbars and adware that your machine can be infected too.
Download MalwareBytes AntiMalware by clicking on the following link.
326382 downloads
Author: Malwarebytes
Category: Security tools
Update: April 15, 2020
After the download is complete, run it and follow the prompts. Once installed, the MalwareBytes will try to update itself and when this process is done, click the “Scan Now” button to begin checking your system for the Gerentoshelp@firemail.cc ransomware virus and other security threats. Next, you need to press “Quarantine Selected” button.
The MalwareBytes Free is a free application that you can use to delete all detected folders, files, services, registry entries and so on. To learn more about this malware removal utility, we suggest you to read and follow the steps or the video guide below.
Scan and clean your computer of crypto malware with KVRT
KVRT is a free portable program that scans your computer for adware software, potentially unwanted programs and crypto viruss like Gerentoshelp@firemail.cc and helps remove them easily. Moreover, it’ll also help you uninstall any harmful web browser extensions and add-ons.
Download Kaspersky virus removal tool (KVRT) from the following link. Save it to your Desktop.
129055 downloads
Author: Kaspersky® lab
Category: Security tools
Update: March 5, 2018
After the download is finished, double-click on the KVRT icon. Once initialization procedure is finished, you’ll see the Kaspersky virus removal tool screen as displayed below.
Click Change Parameters and set a check near all your drives. Click OK to close the Parameters window. Next press Start scan button . Kaspersky virus removal tool utility will start scanning the whole PC to find out Gerentoshelp@firemail.cc ransomware and other trojans and malicious programs. A system scan can take anywhere from 5 to 30 minutes, depending on your machine. While the Kaspersky virus removal tool application is scanning, you can see how many objects it has identified as threat.
As the scanning ends, KVRT will show a scan report as shown in the following example.
Review the report and then click on Continue to start a cleaning task.
Use STOPDecrypter to decrypt encrypted files
With some variants of Gerentoshelp@firemail.cc file virus, it is possible to decrypt encrypted files using free tools listed below.
Michael Gillespie (@) released the Gerentoshelp@firemail.cc decryption tool called STOPDecrypter. It can decrypt encrypted files if they were locked by one of the known OFFLINE KEY’s retrieved by Michael Gillespie. Please check the twitter post for more info.
Gerentoshelp@firemail.cc decryption tool
STOPDecrypter is a program that can be used for Gerentoshelp@firemail.cc files decryption. One of the biggest advantages of using STOPDecrypter is that is free and easy to use. Also, it constantly keeps updating its ‘OFFLINE KEYs’ DB. Let’s see how to install STOPDecrypter and decrypt encrypted files using this free tool.
- Installing the STOPDecrypter is simple. First you’ll need to download STOP Decrypter on your PC system from the following link.
download.bleepingcomputer.com/demonslay335/STOPDecrypter.zip - Once the download is done, close all apps and windows on your PC. Open a folder in which you saved it.
- Right-click on the icon that’s named STOPDecrypter.zip. Further, select ‘Extract all’ and follow the prompts.
- Once the extraction process is done, right click on STOPDecrypter, choose ‘Run as Admininstrator’. Select Directory and press Decrypt button.
If STOPDecrypter does not help you to decrypt encrypted files, in some cases, you have a chance to restore your personal files, which were encrypted by ransomware virus. This is possible due to the use of the utilities named ShadowExplorer and PhotoRec. An example of recovering encrypted documents, photos and music is given below.
How to restore encrypted files
In some cases, you can restore files encrypted by Gerentoshelp@firemail.cc ransomware virus. Try both methods. Important to understand that we cannot guarantee that you will be able to restore all encrypted files.
Run ShadowExplorer to recover encrypted files
The Microsoft Windows has a feature named ‘Shadow Volume Copies’ that can help you to restore encrypted files encrypted by the Gerentoshelp@firemail.cc ransomware. The method described below is only to recover encrypted files to previous versions from the Shadow Volume Copies using a free tool named the ShadowExplorer.
Visit the page linked below to download ShadowExplorer. Save it to your Desktop so that you can access the file easily.
438662 downloads
Author: ShadowExplorer.com
Category: Security tools
Update: September 15, 2019
After downloading is complete, open a directory in which you saved it. Right click to ShadowExplorer-0.9-portable and select Extract all. Follow the prompts. Next please open the ShadowExplorerPortable folder like below.
Run the ShadowExplorer utility and then select the disk (1) and the date (2) that you wish to restore the shadow copy of file(s) encrypted by the Gerentoshelp@firemail.cc crypto malware like the one below.
Now navigate to the file or folder that you wish to restore. When ready right-click on it and click ‘Export’ button as displayed on the screen below.
Restore encrypted files with PhotoRec
Before a file is encrypted, the Gerentoshelp@firemail.cc ransomware virus makes a copy of this file, encrypts it, and then deletes the original file. This can allow you to recover your files using file recover apps such as PhotoRec.
Download PhotoRec on your Microsoft Windows Desktop from the following link.
Once downloading is done, open a directory in which you saved it. Right click to testdisk-7.0.win and select Extract all. Follow the prompts. Next please open the testdisk-7.0 folder as shown below.
Double click on qphotorec_win to run PhotoRec for MS Windows. It will show a screen as shown on the image below.
Select a drive to recover as displayed below.
You will see a list of available partitions. Select a partition that holds encrypted photos, documents and music as displayed on the screen below.
Press File Formats button and select file types to recover. You can to enable or disable the restore of certain file types. When this is finished, press OK button.
Next, click Browse button to choose where recovered documents, photos and music should be written, then click Search.
Count of recovered files is updated in real time. All restored photos, documents and music are written in a folder that you have chosen on the previous step. You can to access the files even if the recovery process is not finished.
When the restore is done, press on Quit button. Next, open the directory where recovered personal files are stored. You will see a contents as displayed below.
All recovered personal files are written in recup_dir.1, recup_dir.2 … sub-directories. If you are searching for a specific file, then you can to sort your restored files by extension and/or date/time.
How to protect your personal computer from Gerentoshelp@firemail.cc ransomware virus?
Most antivirus programs already have built-in protection system against the ransomware. Therefore, if your system does not have an antivirus application, make sure you install it. As an extra protection, use the HitmanPro.Alert.
Use HitmanPro.Alert to protect your PC system from Gerentoshelp@firemail.cc ransomware
All-in-all, HitmanPro.Alert is a fantastic utility to protect your PC system from any ransomware. If ransomware is detected, then HitmanPro.Alert automatically neutralizes malware and restores the encrypted files. HitmanPro.Alert is compatible with all versions of Windows OS from Microsoft Windows XP to Windows 10.
Click the following link to download HitmanPro.Alert. Save it directly to your MS Windows Desktop.
Once the downloading process is done, open the directory in which you saved it. You will see an icon like below.
Double click the HitmanPro.Alert desktop icon. When the utility is started, you will be displayed a window where you can select a level of protection, like the one below.
Now click the Install button to activate the protection.
Finish words
After completing the step-by-step guidance above, your system should be clean from Gerentoshelp@firemail.cc ransomware and other malware. Your PC will no longer encrypt your photos, documents and music. Unfortunately, if the guidance does not help you, then you have caught a new variant of crypto virus, and then the best way – ask for help here.
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Unfortunately, the STOPDecrypter cannot decrypt files that were encrypted by ransomware that infected your computer. Therefore, you just have to try to restore your files using these utilities: ShadowExplorer and PhotoRec. An example of the use of these programs is given in this article above.
Your personal ID:
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Your personal ID:
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STOPDecrypter