How to uninstall SprintSolution app/extension from Mac (Virus removal guide)

What is SprintSolution

SprintSolution is a malicious application that belongs to the Adware category. Many computer users consider adware, browser hijackers, spyware, trojans as the same thing. They are all types of malicious software that each behave differently. The word ‘adware’ is a combination of two words ‘ad’ and ‘software’. Adware shows advertisements on the affected computer. Not very dangerous for computer users, but very profitable for the the adware publishers. SprintSolution can alter your homepage, search provider, search results, or even add malicious extensions to your internet browser. It run in the background when you are online, and can slow down your MAC and affect its performance.

Another reason why you need to remove SprintSolution is its online data-tracking activity. The adware can collect personal data, including:

• IP addresses;
• URLs visited;
• search queries/terms;
• clicks on links and advertisements;
• web browser version information.

So, we suggest you remove SprintSolution sooner. This will also prevent the adware from tracking your online activities. A full adware removal can be easily carried out using manual or automatic way listed below.

How does SprintSolution get on your machine

Adware usually spreads along with free software that downloaded from the Web. Which means that you need to be proactive and carefully read the Terms of use and the License agreement properly. For the most part, adware software and PUPs will be clearly described, so take the time to carefully read all the information about the software that you downloaded and want to install on your machine.

Threat Summary

Name	SprintSolution, SprintSolution 1.0 app
Type	adware, PUP (potentially unwanted program), Mac malware, Mac virus
Detection Names	Program:MacOS/Vigram.A, Adware/Adload!OSX, MacOS.Agent-MT, Adware.MAC.Generic, Trojan-Downloader.OSX.Adload, OSX.Trojan.Gen, ApplicUnwnt and Osx.Adware.Cimpli
Distribution	Freeware installers, malicious pop up advertisements, torrent downloads and fake update tools
Symptoms	The web site links redirect to a web sites different from what you expected, adverts appear in places they shouldn’t be, there is an unexpected program in the ‘Applications’ section of the Finder, unwanted browser toolbars, your web browser home page has changed without your permission, low ping but slow Internet.
Removal	SprintSolution removal guide

How to Remove SprintSolution adware (removal steps)

In the few simple steps below, we’ll try to cover Google Chrome, Firefox and Safari and provide general help to remove SprintSolution . You may find some minor differences in your Mac install. No matter, you should be okay if you follow the steps outlined below: uninstall all suspicious and unknown software, reset web browsers settings, use free malware removal tools. Certain of the steps will require you to restart your MAC system or exit this web-page. So, read this tutorial carefully, then bookmark this page or open it on your smartphone for later reference.

To remove SprintSolution, follow the steps below:

1. Remove profiles created by SprintSolution
2. Uninstall SprintSolution related software through the Finder
3. Remove SprintSolution related files and folders
4. Scan your Mac with MalwareBytes
5. Remove SprintSolution from Safari, Chrome, Firefox
6. How to stay safe online

Remove profiles created by SprintSolution

SprintSolution can install a configuration profile on the Mac system to block changes made to the browser settings. Therefore, you need to open system preferences, find and delete the profile installed by the adware software.

Click Apple menu ( ) > System Preferences.

In System Preferences, select Profiles. if there is no Profiles in the list of preferences, that means there are no profiles installed on the Mac. If there is Profiles in the list, then click on it, then select a profile related to SprintSolution.

To delete a malicious profile, click on the minus button ( – ) located at the bottom-left of the Profiles screen.

Uninstall SprintSolution related software through the Finder

In the next step, you need to check the list of installed applications on your Mac device and delete all unused, unknown and suspicious applications.

1. Open the Finder.
2. Click “Applications”.
3. It will open a list of all programs installed on the MAC OS.
4. Scroll through the all list, and remove suspicious and unknown programs. Pay maximum attention to the program you installed last.
5. Drag the suspicious program from the Applications folder to the Trash.
6. Empty Trash.

Remove SprintSolution related files and folders

Now you need to try to find SprintSolution related files and folders, and then delete them manually. You need to look for these files in certain directories. To quickly open them, we recommend using the “Go to Folder…” command.

SprintSolution creates several files, these files must be found and removed. Below is a list of files associated with this unwanted program.

• /Library/LaunchDaemons/com.SprintSolution.system.plist
• ~/Library/LaunchAgents/com.SprintSolution.service.plist
• /Library/Application Support/.(RANDOM)/System/com.SprintSolution.system
• ~/Library/Application Support/.(RANDOM)/Services/com.SprintSolution.service.app

Some files created by SprintSolution are hidden from the user. To find and delete them, you need to enable “show hidden files”. To do this, use the shortcut CMD + SHIFT + . Press once to show hidden files and again to hide them. There is another way. Click Finder -> Applications -> Utilities -> Terminal. In Terminal, paste the following text: defaults write com.apple.finder AppleShowAllFiles YES

Press Enter. Hold the ‘Option/alt’ key, then right click on the Finder icon in the dock and click Relaunch.

Click on the Finder icon. From the menu bar, select Go and click “Go to Folder…”. As a result, a small window opens that allows you to quickly open a specific directory.

Check for SprintSolution generated files in the /Library/LaunchAgents folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/LaunchAgents

This will open the contents of the “/Library/LaunchAgents” folder. Look carefully at it and pay special attention to recently created files, as well as files that have a suspicious name. Move all suspicious files to the Trash. A few examples of files: installapp.plist, com.SprintSolution.service.plist, com.google.defaultsearch.plist, , com.machelper.plist, search.plist, macsearch.plist and com.net-preferences.plist. Most often, browser hijackers, potentially unwanted programs and adware create several files with similar names.

Check for SprintSolution generated files in the /Library/Application Support folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/Application Support

This will open the contents of the “Application Support” folder. Look carefully at its contents, pay special attention to recently added/changed folders and files. Check the contents of suspicious folders, if there is a file with a name similar to com.SprintSolution.system, then this folder must be deleted. Move all suspicious folders and files to the Trash.

Check for SprintSolution generated files in the “~/Library/LaunchAgents” folder

In the “Go to Folder…” window, type the following text and press Go:
~/Library/LaunchAgents

Proceed in the same way as with the “/Library/LaunchAgents” and “/Library/Application Support” folders. Look for suspicious and recently added files. Move all suspicious files to the Trash.

Check for SprintSolution generated files in the /Library/LaunchDaemons folder

In the “Go to Folder…” window, type the following text and press Go:
/Library/LaunchDaemons

Carefully browse the entire list of files and pay special attention to recently created files, as well as files that have a suspicious name. Move all suspicious files to the Trash. A few examples of files to be deleted: com.machelper.system.plist, com.SprintSolution.system.plist, com.macsearch.system.plist, com.installapp.system.plist and com.search.system.plist. In most cases, adware, potentially unwanted programs and browser hijackers create several files with similar names.

Scan your Mac with MalwareBytes

If you are still having issues with the SprintSolution removal or just wish to scan your Mac occasionally for adware software and other malicious software, then download MalwareBytes AntiMalware (MBAM). It is free for home use, and identifies and removes various unwanted applications that attacks your MAC system or degrades MAC performance. MalwareBytes AntiMalware (MBAM) can get rid of toolbars, potentially unwanted programs, adware and browser hijackers as well as malware, including ransomware and trojans.

1. Visit the following page to download MalwareBytes AntiMalware (MBAM).
   
   

   Malwarebytes Anti-malware (Mac)
   20841 downloads
   Author: Malwarebytes
   Category: Security tools
   Update: September 10, 2020
   
2. When downloading is done, please close all programs and open windows on your machine. Run the downloaded file. Follow the prompts.
3. The MalwareBytes Anti-Malware will open and show the main window.
4. Further, click the “Scan” button for checking your MAC OS for the SprintSolution . While the utility is checking, you can see how many objects and files has already scanned.
5. After the system scan is done, you can check all items found on your computer.
6. Review the results once the tool has finished the system scan. If you think an entry should not be quarantined, then uncheck it. Otherwise, simply click the “Remove Selected Items” button.
7. Close the Anti-Malware and continue with the next step.

Remove SprintSolution from Safari, Chrome, Firefox

If you’re still seeing SprintSolution adware software that won’t go away, you might have harmful addons installed on your internet browser. Check your web browser for unwanted add-ons using the steps below.

Google Chrome	Mozilla Firefox
In the top right hand corner, click on ‘three vertical dots’, and this will open up the main menu on Google Chrome. When the drop-down menu appears, choose ‘More tools’ and click on ‘Extensions’. Click ‘Remove’ to uninstall an extension. Click ‘Remove’ in the dialog box. You can also try to remove SprintSolution by reset Google Chrome settings.	Click on ‘menu’ button and select ‘Add-ons’. Go to ‘Extensions’ tab. To uninstall an add-on, click on ‘Remove’ button next to it. If you are still experiencing problems with SprintSolution removal, you need to reset Firefox browser.
Safari
On the top menu select ‘Safari’, then ‘Preferences’. Select ‘Extensions’ tab. Select an extension you want to delete and click ‘Uninstall’ button next to it.

How to stay safe online

It is also critical to protect your internet browsers from malicious web-pages and advertisements by using an ad blocking application like AdGuard. Security experts says that it will greatly reduce the risk of malicious software, and potentially save lots of money. Additionally, the AdGuard can also protect your privacy by blocking almost all trackers.

1. Please go to the link below to download AdGuard.
   
   

   AdGuard for Mac download
   3677 downloads
   Author: © Adguard
   Category: Security tools
   Update: January 17, 2018
   
2. Once the download is done, start the downloaded file. You will see the “Setup Wizard” program window. Follow the prompts.
3. When the installation is finished, press “Skip” to close the installation application and use the default settings, or press “Get Started” to see an quick tutorial that will assist you get to know AdGuard better.
4. In most cases, the default settings are enough and you do not need to change anything. Each time, when you start your MAC OS, AdGuard will start automatically and stop intrusive ads, block malicious and misleading web pages.

Finish words

Now your MAC should be clean of the SprintSolution adware. We suggest that you keep AdGuard (to help you block unwanted ads and unwanted malicious web-pages) and MalwareBytes Anti-Malware (to periodically scan your MAC for new adwares and other malicious software).

If you are still having problems while trying to remove SprintSolution ads from the Safari, Firefox and Chrome, then ask for help here here.