Rodrigue asked 1 year ago
I have used this app called shadow explorer and it has restored my all documents that have taken by wwza ramsomware, but i have lost some folders on shadow explorer and when I return to my pc docs i find it encrypted how can I fix it?
Myantispyware team Staff answered 1 year ago
If you’ve used Shadow Explorer to recover files from WWZA ransomware (a variant of STOP ransomware) but found your documents encrypted again after some time, it suggests that the ransomware or its components might still be active on your PC. Here’s what you should do:
1. Isolate the Infected PC: Disconnect your PC from the internet to prevent the ransomware from further communicating with its command servers or spreading to other devices on your network.
2. Remove the Ransomware: Use reputable anti-malware software to scan and clean your PC. Make sure the software is updated with the latest malware definitions. Some well-known solutions include Malwarebytes, Bitdefender, and Kaspersky.
3. Restore: Once you’re confident the ransomware has been completely removed, try restoring your files again using Shadow Explorer or any other available backup. Be cautious and always ensure the restored files are no longer vulnerable to the active ransomware.
